Effective Date: August 20, 2024
At Free Art Craft Prints, we strive to provide high-quality digital products that meet your needs. However, due to the nature of digital downloads, we typically do not offer refunds once a file has been downloaded. This policy helps protect the integrity of our digital products.
Refunds for Digital Products
Non-Refundable Items: All digital products, including instant downloads and made-to-order files, are generally non-refundable. Once you have purchased and downloaded a digital file, it is considered used, and we cannot offer a refund.
Exceptions: While refunds are generally not available, we understand that unique situations can arise. If you experience an issue with your download, such as receiving the wrong file or encountering technical difficulties, please contact us. We will review your request on a case-by-case basis and do our best to assist you.
How to Request a Refund: If you believe you are eligible for a refund, please reach out to us via our Contact Us page. Be sure to include your order number and a detailed description of the issue. We aim to respond to all inquiries within 48 hours.
Thank you for understanding our policy on digital downloads. We are committed to delivering excellent products and customer service.